Travelling with Pets

We understand how important it is for you that everything is fine with your pet, and we offer only the safest and most reliable transportation methods. Following these guidelines and choosing a responsible airline will help make your pet's travel comfortable and safe.

Booking the transportation of animals.

• Transportation of animals and birds as baggage is carried out with a mandatory preliminary request for animal transportation services and confirmation of such request by the carrier. A request for booking the carriage of an animal as baggage must be made no later than 36 (thirty-six) hours before the scheduled flight departure. The passenger must receive a response to the booking request before paying for such a service.
• Passengers are advised to pay for the booked animal transportation service before departure at the departure airport, since in case of refusal to transport an animal due to its illness, aggressive and/or noisy behavior, lack of accompanying veterinary and permits required by state regulations (import/export permits, vaccination certificates, microchips, etc.) this will allow you to avoid possible problems with the refund of the paid amounts in case of advance payment of the service before departure.

• For B-787, B-767, A-330 – the maximum allowable number of containers with animals is 5, guide dogs/service dogs - 2;
• For A-320, A-321 – 3 containers with animals. The maximum allowed number of guide dogs/service dogs is 1.

• the passenger, even if there is a confirmed reservation, did not provide the necessary documents required by the rules of veterinary control of the countries of departure, transfer, destination;
• the passenger presented the animal for transportation in a container that does not meet the established rules and does not provide the necessary conditions for transportation for the animal (insufficient living space, no air intake, failure to comply with necessary hygienic requirements, etc.);
• the temperature conditions, ventilation and equipment of the aircraft compartments do not allow the animal to be transported without prejudice to its life and health;
• The physiological characteristics of the animal breed require special conditions for its transportation. In particular, to make a decision on the possibility of booking transportation of brachycephalic dogs (English, American and French bulldogs, Affenpinscher, Brussels griffin, Dogue de Bordeaux, Japanese Hin, Cavalier King Charles Spaniel, Chow Chow, Boston Terrier, Bullmastiff, Shih Tzu, Chihuahua, pug, Brasileiro, Pekingese, Lhasa apso, boxer) the agent or representative of the airline has the right to request a written opinion from a specialist dog handler on the possibility of transporting such an animal under the conditions available to the airline, because of the peculiarities of the skull structure and physiology of the dog breeds listed above, breathing and health problems of such animals may occur due to their special sensitivity to ambient temperature.

Transportation of animals in the passenger cabin.

Booking of the service for transporting  animals in the passenger cabin of the aircraft is made for:

• dogs, cats, birds, whose weight together with the container (cage) does not exceed 8 (eight) kg, and the dimensions of the container do not exceed 115 (one hundred and fifteen) centimeters in the sum of three measurements. At the same time, one passenger can carry only one cage /container with one/two adult animals of the same species or no more than three animals of the same litter aged no older than 6 months;
• specially trained guide dogs accompanying passengers with visual or hearing disabilities, as well as service animals – dogs of the canine service of state bodies (SSR SVAN). Passengers traveling with such dogs or transporting them in the passenger cabin should be warned that the animal must be wearing a collar and muzzle, and the animal itself must be tied at the passenger's feet. When requesting a reservation for the carriage of a service dog / guide dog in the passenger compartment, it is necessary to specify the breed, weight and height of the animal at the withers.

• seats near emergency exits;
• seats in the front rows of the cabins, since the container with the animal during the flight must be placed under the seat in front of the seat under the supervision of the passenger – the owner of the animal.
• Specially trained guide dogs accompanying passengers with visual or hearing disabilities, as well as service dogs of the canine service of state bodies, are accepted for transportation in the passenger cabin without weight restrictions and without payment for their transportation. When requesting a booking for the transportation of a service dog /guide dog, it is necessary to specify the breed and weight of the dog. Passengers traveling accompanied by such dogs or transporting them in the passenger cabin should be warned that upon acceptance for carriage, a certificate confirming the appropriate dog training must be presented, a collar and muzzle must be worn on the animal, and the animal itself must be tied at the passenger’s feet. Passengers with deafness traveling with such a dog must have appropriate medical documents confirming the presence of deafness in the passenger.

• There are no fees for transporting an animal in the cabin as baggage;
• The airline adheres to the quantitative restrictions established for the transportation of animals in passenger cabins;
• booking of an additional seat for the transportation of an animal can only be confirmed in economy class passenger cabins;
• the size of the cage/container for transporting the animal in this case should not exceed the size of the passenger seat (up to 50×40×40 cm),

• a passenger carrying an animal may be provided with seats at the porthole or middle seats in the central block of seats;
• Transportation of the animal is possible only in a container with rigid walls, which must be secured to the passenger seat with seat belts;
• for an additional paid seat, the passenger is provided with a free baggage allowance for checked baggage that meets the conditions of the paid fare, but the carry-on baggage allowance and meals are not provided;
• additional services, excess baggage and special paid baggage cannot be issued for a ticket issued for an additional seat for transporting an animal.

Accepting animals for transportation as baggage.

• It is allowed subject to mandatory compliance by the passenger with the rules of import, export of animals and veterinary control of the countries of departure, transfer, destination and confirmation of the availability required by such rules:
• mandatory accompanying documents of the animal, veterinary passports, certificates, certificates, etc.;
• If necessary, permits for the import or export of animals received from the relevant authorized authorities of the countries of departure and destination.

A passenger who presents an animal for transportation is responsible for compensation for damage caused to the airline as a result of violation by such a passenger of the rules of import and export, as well as the rules of transportation of the animal.

• On flights of Uzbekistan Airways JSC, it is allowed to carry domestic animals and birds as baggage only accompanied by adult passengers. Animals that are not accompanied by a passenger, very large animals, as well as wild, poisonous and dangerous animals (for example, wild forest animals, snakes, etc.) are accepted for transportation only as cargo.
• For the transportation of animals and birds, the passenger is obliged to provide a container (cage) with air access and of sufficient size so that the animal is located freely in such a container, can turn and stand up to its full height. The bottom of the container (cage) must be waterproof and covered with absorbent material, and the door must be closed with a lock or other locking device that completely excludes accidental opening of the container.

The cage (container) for an animal transported in the passenger cabin under the passenger seats must not exceed the dimensions set for hand luggage (115 cm in the sum of three dimensions, the recommended dimensions are 46x28x24 cm). The design of the container (cage) must provide sufficient air access. The bottom of the container (cage) must be waterproof and covered with absorbent material, and the door must be locked. Bird cages should be covered with dense, light-proof material.

For B-787, B-767, A-330 – the maximum allowable number of containers with animals is 5, guide dogs/service dogs - 2;

For A-320, A-321 – 3 containers with animals. The maximum allowed number of guide dogs/service dogs is 1.

Transportation of animals in the baggage and cargo compartments of an aircraft.

• Animals and birds weighing more than 8 (eight) kg with a cage are transported only in the baggage and cargo compartments of the aircraft as checked baggage.

Attention! Confirmation of the request for the transportation of animals for transportation in the baggage and cargo compartments of the aircraft is made for animals whose weight together with the cage does not exceed 50 (fifty) kg.